Rish,
  
  This worked for me back in January.
  
  Maybe you should call Xlink support and get their input.
  
  On Apr 29, 2013, at 9:59 AM, "Richard Bauer" <rk911@yahoo.com> wrote:
  
  > tried robert's suggestion but all I received was a recorded message from
  > verizon stating that "my call could not be connected as dialed...". 
  > 
  > rich
  > ________________________
  > 
  > I got this from Xlink support 1/11/13;
  > 
  > just pick up phone and dial * * * (then you should hear some beeping) now
  > dial 1 2 # (you will hear some more beeping and the unit will reset)
  > 
  
  Robert Poland - Fort Collins, CO
  
  
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