Anne,
Try this.
With your iTunes open, plug your phone into a working USB port on your computer. Give it a couple minutes to recognize the device. You may even get a notification that there's an update for your device. Say no for now until you can do a backup.
On the left hand side where you saw the listing, go down about half way and find something that may say Anne's iPhone or whatever you named your phone. Click on that. Your centre window should change to show you a Summary screen of what's on your phone. Read through that. There should be tabs along the top of that window for various things on your phone like Mail, Contacts, music, books, etc. anyways, on the summary screen scroll down to where you see Backup. Select backup to your computer. Then click on Sync in the lower right corner. Then you can watch the grey bar at the top to see what it's doing. When the grey bar goes back to an apple, that's when it is finished. It may take awhile so be patient.
Se how far you can get and add in some of Jim's instructions where you need to to do what you want. This should get you started I hope. Post more if you need more help.
Cheers,
B.L>
On Apr 15, 2013, at 8:51 PM, "Anne-Just Me !" <anne1313@cox.net> wrote:
> Okay Jim, I think I am in major trouble. I really did not realize that I
> am as dumb as I must be! To start with you said to make sure I back up the
> iPhone before I start. I don't even know how to back up the iPhone! I
> am so sorry that I am so dumb!
>
> So, I went into iTunes just to see what I did see. I beleive Ken had ask
> earlier what I saw on the screen. Well you said to "select the phone", then
> click on Software Update. I did not even see either of those, so I am
> guessing I am just way off. What I saw was a screen that on the top said
> iTunes" and right under was a long block that had a picture of an apple in
> the middle of it.
>
> Right under that on the left side had these heading with different things
> under them:
> Library
> Store
> Shared
> Genius
> Playlist
>
> On the right side of this said: Albums by Artist - Name - Time - Artist -
> Genre - Rating - Plays
>
> So, as you can see, I don't even know anything AT ALL about iTunes.
>
> Up on the top right, I did a search for i0S Software Upgrade. It took me to
> something that had several items on it, but the only two IOS items I saw
> was:
> Prodcast
> IOS 5.1 Software update Blind Access Journal
> Update to iOS5, Get a Raise Life hacker (Large MP4) or
> something like that! On the side of each it has "FREE". That does not
> sound like any place you said!
>
> Okay, so does it sound like I am just too stupid to do this? I certainly
> understand if you don't want to take the time to try to help me with this as
> it sounds like a real problem. So, since Verizon said that they
> could not go in their computers and help, are there any other places I might
> can take it that would help? Like Best Buy or something like that? I could
> take my lap top if I needed to.
>
> Or I would be more that glad to privately send you my phone number or if you
> sent me yours, I would be glad to call at your convenience if you think it
> would be easier to talk me through it. Again, I really do understand if you
> decide not help. It would not hurt my feelings as I know this is kinda a
> large problem. It's just that I hate, of all things, to be paying Netflix
> each month, and now, can not use it on my phone! I know much people think
> it is too small to watch on, but like I have to take my daughter to the
> dentist Friday and they have said this trip will take about four hours.
> That is when I like to use it. At this point, it will not let me use it at
> all unless I update the IOS stuff.
>
> At any rate, thank you for what ever you decide. I appreciate you taking
> the time to help as much as you have.
>
> Just me!
> Anne
> anne1313@cox.net
> ----------------------
>
> ----- Original Message -----
> From: "Jim Saklad" <jimdoc@icloud.com>
> To: <apple-iphone@yahoogroups.com>
> Sent: Monday, April 15, 2013 10:18 AM
> Subject: Re: [apple-iphone] iphone 4 - Need to upgrade iOS
>
> >> Ken,
> >> After I go to Settings>General.....there is no Software Update.
> >> Now, when was the last time I upgraded my ios? Ummmmmm.....I never had!
> >
> > Current versions of the iOS can be upgraded from within the iPhone.
> >
> > But if you are using the iOS version that originally came with it, you are
> > on iOS 4.x, and that cannot be upgraded directly.
> >
> > You have to connect the iPhone to your computer, and, in iTunes, select
> > the phone, then click on Software Update in the iTunes window. The
> > download is hundreds of megabytes and takes a while, then the upgrade
> > process takes a while, then it reboots itself.
> >
> > Make sure you back up the iPhone before you start.
> >
> > --
> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > Jim Saklad mailto:jimdoc@icloud.com
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
>
>
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