tried robert's suggestion but all I received was a recorded message from
  verizon stating that "my call could not be connected as dialed...".  
  
  rich
  ________________________
  
  I got this from Xlink support 1/11/13;
  
  just pick up phone and dial  * * * (then you should hear some beeping)  now
  dial   1 2 #    (you will hear some more beeping and the unit will reset)
  
  
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