Hi Anne,
It seems that you weren't told some very basic stuff when you bought the
iPhone!
None of what you need to do can happen unless you connect the phone to the
computer using the dock/charging cable. Unplug the cable from the charger
and connect the end (the USB plug) that was in the charger into a USB port
on the computer. Then you should see the phone appear in iTunes as
described.
Try that and get back to us.
Otto
On 16 April 2013 04:26, Anne-Just Me ! <anne1313@cox.net> wrote:
> Okay Jim, I think I am in major trouble. I really did not realize that I
> am as dumb as I must be! To start with you said to make sure I back up the
> iPhone before I start. I don't even know how to back up the iPhone! I
> am so sorry that I am so dumb!
>
> So, I went into iTunes just to see what I did see. I beleive Ken had ask
> earlier what I saw on the screen. Well you said to "select the phone",
> then
> click on Software Update. I did not even see either of those, so I am
> guessing I am just way off. What I saw was a screen that on the top said
> iTunes" and right under was a long block that had a picture of an apple in
> the middle of it.
>
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