I know i have read somewhere that it's possible to "see" a computer screen from a remote location. Here's the situation:
I have an elderly relative who lives some distance away and she occasionally encounters problems with her MacBook. I get on the phone with her and try to talk her through some diagnostics and possible solutions, but invariably, there are miscommunications and I discover that she is not seeing the same options I am or she is simply on another page.
Do any of the wise people on this group know how I can "see" her screen, and possibly even move a curser on her desktop?
In the back of my mind I think I recall some app/program that permits that with both users' agreement.
Thoughts?
TIA,
Richard
__._,_.___
Posted by: jparkerg@yahoo.com
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (1) |
.
__,_._,___
Aucun commentaire:
Enregistrer un commentaire