For some reason my 5s wasn't associated with my account even though I had signed in on the 5s. My old 4s was linked. The second tech had me sign in on the 4s and turn off Imessages which I hadn't done. He then had me erase all settings on the 4s. Then I removed the 4s from manage devices. After that the 5s correctly associated and when I searched the App Store for Keynote it was available for me for free on the 5s.
What was weird was that originally there was only one iPhone in the manage devices - never both the 4s and 5s so I stupidly thought it was my 5s!!
Never assume. Haha.
The second tech gave me instructions for requesting the refund On numbers when the order shows up.
Sue
Sent from my iPhone
Sent from my iPhone
Here's Apple's reference to this (it wasn't too easy to find!). Small print at the bottom of<http://www.apple.com/iphone-5s/features/>"iPhoto, iMovie, Keynote, Pages, and Numbers are free on the App Store for qualifying iOS 7 compatible devices activated on or after September 1, 2013. See www.apple.com/ios/whats-new/ for iOS 7 compatible devices. Downloading apps requires an Apple ID"OttoOn 30 September 2013 10:07, Otto Nikolaus <otto.nikolaus@googlemail.com> wrote:
And also Numbers, Pages, iMovie, and iPhoto?Otto
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