Restore the iphone to factory condition and test it before you restore the
backup.
*Rich Raiff*
On Tue, Jul 30, 2013 at 9:07 PM, ta22001 <tom@ytram.com> wrote:
> **
>
>
> Hi!
>
> To follow up, I did what I think is a proper wipe and restore.
>
> Didn't help, so I'm down to thinking the Wi-Fi/Bluetooth chip is dying or
> the antenna is not well connected.
>
> Now I'm down to deciding
>
> 1) Pick up a cheap 4S
> 2) Wait until the price on the 5's come down more
>
> Here's what I did for my wipe and restore:
>
> 1) [Backup Now]
> 2) [Sync]
> 3) [Restore iPhone]
> 4) [Restore Backup]
> 5) [Sync]
>
> Everything came back just fine -- including my Wi-Fi/Bluetooth problem :-(
>
> Cheers!
>
> --- tom
>
>
> --- In apple-iphone@yahoogroups.com, "ta22001" <tom@...> wrote:
> >
> > Hi!
> >
> > In the last week, both the Wi-Fi and the Bluetooth in my iPhone 4 (iOS
> 6.1.3) has started suffering extreme range degradation. The Wi-Fi is down
> to less than 10 feet from an access point and won't find any access points
> unless I am standing right next to them. The Bluetooth connection drops if
> I get more than about a two feet away from the other device. In the past, I
> have easily been able to get 20 to 30 feet between the devices before
> obvious packet loss.
> >
> > I think there are three possible causes:
> >
> > 1) I added an Exchange email account for the server at my new job. About
> a day later they appear to have pushed a profile to my phone. For example,
> now I cannot turn off Passcode Lock and Settings -> General -> Profiles has
> disappeared.
> >
> > 2) iOS is confused and I need to reset the phone. (See below)
> >
> > 3) The Wi-Fi/Bluetooth chip is dying or something has gone wrong with
> the 2.4Ghz antenna.
> >
> >
> > When I go Wi-Fi, the little spinner next to choose a network will spin
> for about two seconds and then no networks appear. I know I am in range of
> at least a dozen networks. As I said above, if I am standing next to an
> access point, I will see it only.
> >
> > On the Bluetooth, I was doing streaming music in my car the other night
> (hopefully low interference zone) with the iPhone about 18 inches from the
> headphones and on the same side of the headphones where the radio/antenna
> appear to be. The packet loss was so severe I had to stop listening.
> >
> > I have tried:
> >
> > a) Turn Wi-Fi off, wait a couple of minutes, turn it back on
> >
> > b) Same as (a) but hard reset (Power+Home) between.
> >
> > c) Hard reset with Wi-Fi on
> >
> > d) Turn airplane mode on, wait a couple of minutes, turn it off, then
> turn Wi-Fi back on
> >
> > e) Same as (d) but with a hard reset between
> >
> > f) Normal power down (Power then swipe) power up sequence
> >
> > g) General -> Reset -> Reset Network Settings
> >
> > None of the above has fixed the problem and I am running out of ideas.
> >
> > I think my next step is a wipe and restore but I have never done that.
> I've found a number of discussions about how to do that, but I'd really
> like a confirmation of the steps from someone here in the group.
> >
> > Can someone list out the proper steps for a backup / wipe / restore so
> that I lose as little as possible?
> >
> > Thanks for your help!
> >
> > --- tom
> >
>
>
>
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