Rich -
I actually thought about that after I had already done the previous sequence.
So, I did it again last night and after the [Restore iPhone] step I tested the Wi-Fi (didn't have a Bluetooth device handy.)
Bad news, same problem. The phone won't see any of the dozen or access points here at work or at home. If I stand next to an access point, I can select it and then the Wi-Fi does kind of work up to about 15 feet.
Oh well, good news I guess is that it pretty much means the problem is in the hardware. The software configuration and the provisioning that gets pushed down to the phone here at work are not the cause.
Cheers!
--- tom
--- In apple-iphone@yahoogroups.com, Richard Raiff <richraiff@...> wrote:
>
> Restore the iphone to factory condition and test it before you restore the
> backup.
>
> *Rich Raiff*
>
>
> On Tue, Jul 30, 2013 at 9:07 PM, ta22001 <tom@...> wrote:
>
> > **
> >
> >
> > Hi!
> >
> > To follow up, I did what I think is a proper wipe and restore.
> >
> > Didn't help, so I'm down to thinking the Wi-Fi/Bluetooth chip is dying or
> > the antenna is not well connected.
> >
> > Now I'm down to deciding
> >
> > 1) Pick up a cheap 4S
> > 2) Wait until the price on the 5's come down more
> >
> > Here's what I did for my wipe and restore:
> >
> > 1) [Backup Now]
> > 2) [Sync]
> > 3) [Restore iPhone]
> > 4) [Restore Backup]
> > 5) [Sync]
> >
> > Everything came back just fine -- including my Wi-Fi/Bluetooth problem :-(
> >
> > Cheers!
> >
> > --- tom
> >
> >
> > --- In apple-iphone@yahoogroups.com, "ta22001" <tom@> wrote:
> > >
> > > Hi!
> > >
> > > In the last week, both the Wi-Fi and the Bluetooth in my iPhone 4 (iOS
> > 6.1.3) has started suffering extreme range degradation. The Wi-Fi is down
> > to less than 10 feet from an access point and won't find any access points
> > unless I am standing right next to them. The Bluetooth connection drops if
> > I get more than about a two feet away from the other device. In the past, I
> > have easily been able to get 20 to 30 feet between the devices before
> > obvious packet loss.
> > >
> > > I think there are three possible causes:
> > >
> > > 1) I added an Exchange email account for the server at my new job. About
> > a day later they appear to have pushed a profile to my phone. For example,
> > now I cannot turn off Passcode Lock and Settings -> General -> Profiles has
> > disappeared.
> > >
> > > 2) iOS is confused and I need to reset the phone. (See below)
> > >
> > > 3) The Wi-Fi/Bluetooth chip is dying or something has gone wrong with
> > the 2.4Ghz antenna.
> > >
> > >
> > > When I go Wi-Fi, the little spinner next to choose a network will spin
> > for about two seconds and then no networks appear. I know I am in range of
> > at least a dozen networks. As I said above, if I am standing next to an
> > access point, I will see it only.
> > >
> > > On the Bluetooth, I was doing streaming music in my car the other night
> > (hopefully low interference zone) with the iPhone about 18 inches from the
> > headphones and on the same side of the headphones where the radio/antenna
> > appear to be. The packet loss was so severe I had to stop listening.
> > >
> > > I have tried:
> > >
> > > a) Turn Wi-Fi off, wait a couple of minutes, turn it back on
> > >
> > > b) Same as (a) but hard reset (Power+Home) between.
> > >
> > > c) Hard reset with Wi-Fi on
> > >
> > > d) Turn airplane mode on, wait a couple of minutes, turn it off, then
> > turn Wi-Fi back on
> > >
> > > e) Same as (d) but with a hard reset between
> > >
> > > f) Normal power down (Power then swipe) power up sequence
> > >
> > > g) General -> Reset -> Reset Network Settings
> > >
> > > None of the above has fixed the problem and I am running out of ideas.
> > >
> > > I think my next step is a wipe and restore but I have never done that.
> > I've found a number of discussions about how to do that, but I'd really
> > like a confirmation of the steps from someone here in the group.
> > >
> > > Can someone list out the proper steps for a backup / wipe / restore so
> > that I lose as little as possible?
> > >
> > > Thanks for your help!
> > >
> > > --- tom
> > >
> >
> >
> >
>
>
> [Non-text portions of this message have been removed]
>
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