How many bars do you see in the upper left corner?
On May 1, 2013, at 8:27 PM, Wayne & Janet Brunner wrote:
> Hello Folks,
> My problem is a little different than anything I've seen posted here.
> I have an iPhone 5, iOS 6.1.3. Verizon is my carrier.
> When at home everything works fine from my home Wi-Fi, but as soon as I
> leave home I can't use anything but the phone.
> Let me rephrase that, I'm not able to access anything online, such as
> Facebook, Safari, Find Friends, etc.
> There are many times that I cannot send or receive a text message as well,
> though that is very sporadic.
> The phone will launch any of these apps, but the connection circle at the
> top of the screen spins and spins, never able to connect.
> Under SETTINGS/GENERAL I have Enable LTE turned off. We're quite rural and
> don't have access to LTE anyway.
> Verizon told me when I leave home to try turning off Wi-Fi to see if that
> helped - it does not.
> I have worked with Apple about this issue. I have completely restored my
> phone twice.
> Verizon has offered to replace the phone, but I only want to do that if
> absolutely necessary.
> I would like to know if anyone here has suggestions or ideas what I can try
> before I ask for a replacement.
> Thanks so much!
> Janet
>
>
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