I saw this video about a soft reset. maybe it helps
http://www.youtube.com/watch?v=w6bqYHg2d5s
Or this website from Verizon:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47670
When these tips not help just go to the Apple Store.
Maybe they can help.
Adrie Verweijmeren
(Netherlands)
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