He ordered from AT&T, who said 14-21 days. Son isn't especially worried as he has the 4, which will go to his wife when the 5 arrives. I will see him tomorrow and will ask him what AT&T says now. I know when I pre-ordered mine from AT&T, they gave me a tracking number so I could see when it shipped.
Neither of us could order from Apple due to special contracts through work that Apple couldn't deal with.
Carol
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If they told you 14-21 business days, figuring 5 business days per week, 21 business days makes just over one calendar month, or 4 calendar weeks plus.
You never told us who your son ordered from AT&T or Apple. Have "they" given you any updates? What was the original ETA "they" gave you? Did he ever get a confirmation the order was received?
Have you tried contacting "them"?
Sent from my iPad 3
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