Really - I just tried it again. Push power button at top of phone and the home button and hold both down until you see the apple logo. It takes about 5 secs. I do this once every 2-3 weeks just to freshen the phone or iPad. Try It again.
Sent from my iPhone
On Jul 14, 2012, at 11:00 PM, Nancy Tice <nancyetice@gmail.com> wrote:
> for some reason it's only asking me to turn off I'm not getting the reset thing. I've done that but It keeps popping up Siri and then the typical power off. I read somewhere online that others who had this problem reset their settings (not wiped the phone clean). I'm not 100% sure what that does but I may do it.
> thanks for the help
>
> On Jul 14, 2012, at 10:29 PM, bladessf@aol.com wrote:
>
>> Perhaps do a hard reset - hold the power button and home button down
>> together until the apple logo appears and then let go. It will take a few minutes to "do its thing". that will possibly clean any bugs out. I was going to suggest pausing the download by holding on the app icon and then tapping it again as I have had a long waiting hangup periodically that responds to that but you are saying it has downloaded and hangs at the install stage - a totally different problem.
>>
>> Sue
>
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