Appleinfo: Re: [apple-iphone] App refund

mardi 13 mars 2012

Re: [apple-iphone] App refund

Janet, you actually have to have to request a refund from iTunes.
Tell them everything, and include the letter from the app company
stating that they think that you should get a refund. It takes a
couple of days.
Kelly Todd

----- Original Message -----
From: Janet McGrath
To: Apple iphone group
Sent: Tuesday, March 13, 2012 12:17 PM
Subject: [apple-iphone] App refund

Hi all, I have a question about the app store refund policy. I
purchased an
app that does not work at all after attempting everything I
could think of,
reboot, uninstall and reinstall, etc. I reported the problem to
Apple and
at the end of the reporting process the page states that they
are not
responsible for the functionality of apps and to contact the
developer.
While the developer did at least have the courtesy to reply,
they are saying
that only apple can provide a refund and I haven't heard
anything back from
them yet. The developer has stated that I should get a refund
and that the
app will not work in any iOS after 4.3 and they will not be
updating it.
This was not mentioned in the app's description in the app
store.

I know the refund policy is in writing somewhere on apple's
site, but I
can't seem to find it. I normally wouldn't even bother but this
was
relatively expensive for an app which is listed as an app, but
is actually a
book and I could use the money to buy a hard copy.

I would appreciate any info/advice on who is really responsible
if there is
anything else I could/should do.

Thanks for your attention.

Janet