[apple-iphone] iPhone 3G won't update

 

Trying to update my wife's iPhone 3G from software version 3.0 to 4.2. (She
doesn't keep up with updates or syncing). I am using the latest version of
iTunes (10.5.2.11).

I did an update of all the apps, and then a sync. I then clicked to update
the iPhone software. A dialog box came up that says, "Backing up XXXX
iPhone". The first green segment of the progress bar is on, and that's as
far as it's gone. The phone itself says "Sync in Progress". It has been
in this state for over an hour, with no apparent progress being made.

What can I do to get the upgrade to finish?

Ken

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