When Apple deems it necessary to replace an iDevice or computer, my understanding is hat the replacement is a refurb. That's not a bad thing. In fact, I consider it a very good thing. Apple checks every component of their iDevices and computers replacing components as needed before they are called refurb. If that were true of the plants that produce Apples new products, it would take 3-4 times as long to get the new products to market. So, for as many (for instance) iPhone's that get made, my guess is that 1 in a thousand get tested. I don't know how many refurb plants Apple has but one of them is in Elk Grove, northern CA about 30 min from me.
Alice
Little White Rabbit
Sent from my iPad 2
On Oct 31, 2011, at 8:24 PM, "Janet Rhoden" <msjdr@aol.com> wrote:
> when i had to replace under warranty my iPhone 4,
> i was told that all replacement items for apple are made in completely different factories than the original first buys of their products.
> My replacement has sound problems and voice problems.
> jan
>
> ----- Original Message -----
> From: Bill Boulware
> To: Open-iPhone Group ; iPhone Group
> Sent: Sunday, October 30, 2011 6:31 PM
> Subject: [apple-iphone] Apple Store
>
> For those of you who have never had a warranty issue at an Apple Store, I
> thought I would share my experience. I have been to this particular Mall
> based Apple store several times, I waited in line and bought my first
> iPhone there, I bought a Mac Mini Server there, and I have returned an item
> there. Today was the first time I have ever made a "Genius" bar
> appointment. My iPad 2 (pre-ordered and delivered at launch), had a 1/4"
> white spot (burnt pixels) and rapid battery drain (two separate issues). I
> finally had a chance to set an appointment, drove to the mall, parked as
> close as I could (very busy mall). I arrived at the Apple Store about 5
> minutes after my appointment and there were at least 100 people over 12yo
> and 25 under 12yo, crowded around every displayed device, by the time I
> made it around the people to the "Greeter" I was 10 minutes past my
> appointment and told that after 7 minutes they normally cancel them, but
> they were running behind so they would fit me in. I waited at least 15
> minutes, having to move back and forth because the only place to stand was
> near the "Genius Bar" entrance. A "Genius" finally came over to me
> (another called my name a few minutes later, not sure if they didn't mark
> me off or what) and asked what the issue(s) were. I showed him and he
> explained that he would have to swap out the iPad and that he would do so
> as long as it was under warranty (it is) and there was no liquid damage
> (there wasn't) - he used a keychain light to check the liquid sensors and
> entered my Serial # into his iPhone/iPod Touch (not sure which it was since
> it was in the checkout/card scanner case).
>
> This is where it is interesting, the replacement items are not from retail
> packaging, they are from unmarked brown boxes (I'm sure there is a bar code
> or label that identifies the size and model). The replacement still had
> iOS 4 and was not activated, he did take it out and activate it and let me
> verify that it was 32GB and AT&T. I signed the "warranty replacement"
> ticket on his checkout device and went to my old iPad and went to the
> Settings and tapped Erase Settings & Content, entered my password and let
> it erase before I left. As I was walking out, my iPhone buzzed with my
> "Receipt", which is the interesting part - as a warranty replacement, a
> 32GB 3G iPad is worth $369.
>
> All in all, it was a decent experience but they were busy.
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
>
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