Used the genius bar 2x. Was happy on both occasions. Did I mention they replaced my iPhone 4 for free after I dropped it?
Yepper. Happy. :)
TL
On Oct 30, 2011, at 9:31 PM, Bill Boulware <bill.boulware@gmail.com> wrote:
> For those of you who have never had a warranty issue at an Apple Store, I
> thought I would share my experience. I have been to this particular Mall
> based Apple store several times, I waited in line and bought my first
> iPhone there, I bought a Mac Mini Server there, and I have returned an item
> there. Today was the first time I have ever made a "Genius" bar
> appointment. My iPad 2 (pre-ordered and delivered at launch), had a 1/4"
> white spot (burnt pixels) and rapid battery drain (two separate issues). I
> finally had a chance to set an appointment, drove to the mall, parked as
> close as I could (very busy mall). I arrived at the Apple Store about 5
> minutes after my appointment and there were at least 100 people over 12yo
> and 25 under 12yo, crowded around every displayed device, by the time I
> made it around the people to the "Greeter" I was 10 minutes past my
> appointment and told that after 7 minutes they normally cancel them, but
> they were running behind so they would fit me in. I waited at least 15
> minutes, having to move back and forth because the only place to stand was
> near the "Genius Bar" entrance. A "Genius" finally came over to me
> (another called my name a few minutes later, not sure if they didn't mark
> me off or what) and asked what the issue(s) were. I showed him and he
> explained that he would have to swap out the iPad and that he would do so
> as long as it was under warranty (it is) and there was no liquid damage
> (there wasn't) - he used a keychain light to check the liquid sensors and
> entered my Serial # into his iPhone/iPod Touch (not sure which it was since
> it was in the checkout/card scanner case).
>
> This is where it is interesting, the replacement items are not from retail
> packaging, they are from unmarked brown boxes (I'm sure there is a bar code
> or label that identifies the size and model). The replacement still had
> iOS 4 and was not activated, he did take it out and activate it and let me
> verify that it was 32GB and AT&T. I signed the "warranty replacement"
> ticket on his checkout device and went to my old iPad and went to the
> Settings and tapped Erase Settings & Content, entered my password and let
> it erase before I left. As I was walking out, my iPhone buzzed with my
> "Receipt", which is the interesting part - as a warranty replacement, a
> 32GB 3G iPad is worth $369.
>
> All in all, it was a decent experience but they were busy.
>
> [Non-text portions of this message have been removed]
>
>
[Non-text portions of this message have been removed]
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