For those of you who have never had a warranty issue at an Apple Store, I
thought I would share my experience. I have been to this particular Mall
based Apple store several times, I waited in line and bought my first
iPhone there, I bought a Mac Mini Server there, and I have returned an item
there. Today was the first time I have ever made a "Genius" bar
appointment. My iPad 2 (pre-ordered and delivered at launch), had a 1/4"
white spot (burnt pixels) and rapid battery drain (two separate issues). I
finally had a chance to set an appointment, drove to the mall, parked as
close as I could (very busy mall). I arrived at the Apple Store about 5
minutes after my appointment and there were at least 100 people over 12yo
and 25 under 12yo, crowded around every displayed device, by the time I
made it around the people to the "Greeter" I was 10 minutes past my
appointment and told that after 7 minutes they normally cancel them, but
they were running behind so they would fit me in. I waited at least 15
minutes, having to move back and forth because the only place to stand was
near the "Genius Bar" entrance. A "Genius" finally came over to me
(another called my name a few minutes later, not sure if they didn't mark
me off or what) and asked what the issue(s) were. I showed him and he
explained that he would have to swap out the iPad and that he would do so
as long as it was under warranty (it is) and there was no liquid damage
(there wasn't) - he used a keychain light to check the liquid sensors and
entered my Serial # into his iPhone/iPod Touch (not sure which it was since
it was in the checkout/card scanner case).
This is where it is interesting, the replacement items are not from retail
packaging, they are from unmarked brown boxes (I'm sure there is a bar code
or label that identifies the size and model). The replacement still had
iOS 4 and was not activated, he did take it out and activate it and let me
verify that it was 32GB and AT&T. I signed the "warranty replacement"
ticket on his checkout device and went to my old iPad and went to the
Settings and tapped Erase Settings & Content, entered my password and let
it erase before I left. As I was walking out, my iPhone buzzed with my
"Receipt", which is the interesting part - as a warranty replacement, a
32GB 3G iPad is worth $369.
All in all, it was a decent experience but they were busy.
[Non-text portions of this message have been removed]
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