Log into your store account. You should see a list of purchases. When you get to your purchases, it gives you several options. Report it here and you will usually get a refund within a couple of days.
Jay
On Mar 13, 2012, at 11:17 AM, Janet McGrath wrote:
> Hi all, I have a question about the app store refund policy. I purchased an
> app that does not work at all after attempting everything I could think of,
> reboot, uninstall and reinstall, etc. I reported the problem to Apple and
> at the end of the reporting process the page states that they are not
> responsible for the functionality of apps and to contact the developer.
> While the developer did at least have the courtesy to reply, they are saying
> that only apple can provide a refund and I haven't heard anything back from
> them yet. The developer has stated that I should get a refund and that the
> app will not work in any iOS after 4.3 and they will not be updating it.
> This was not mentioned in the app's description in the app store.
>
> I know the refund policy is in writing somewhere on apple's site, but I
> can't seem to find it. I normally wouldn't even bother but this was
> relatively expensive for an app which is listed as an app, but is actually a
> book and I could use the money to buy a hard copy.
>
> I would appreciate any info/advice on who is really responsible if there is
> anything else I could/should do.
>
> Thanks for your attention.
>
> Janet
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