Since it is an issue from installing a new OS, he should be able to call AppleCare. They should be able to help him installing the new iOS.
They probably cannot help with the encrypted backup. There is no back door.
Brent
Brent
Sent from my iPhone, please excuse any brevity.
On Aug 26, 2015, at 4:50 PM, ClaudSat claudsat@roadrunner.com [apple-iphone] <apple-iphone@yahoogroups.com> wrote:
URGENT: Friend installed 8.4x after backing up. The 8.4.1 update balked and went to restore. His backup in iTunes is ENCRYTED and he can't access the backup because he doesn't know the original password from when he installed iTunes on his PC. How does he get today's encrypted backup back into his phone??? Sent from my iPhone Claudia Satori
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Posted by: Brent <whodo678@yahoo.com>
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