lundi 3 novembre 2014

[apple-iphone] Apple ID - back up issue

 

So trying to figure out my Apple ID.

 

Our internet carrier changed our email addresses from insightbb.com to twc.com       So originally I think my Apple ID was  allison@insightbb.com (that is what populates on my phone when it asks for password)   and when I enter the password it says not valid.

 

My invoice for my Icloud storage went to the allison@twc.com    and calls that my apple Id.

 

I can log onto Iclod.com using    allison@twc.com

 

 

I want to be able to do an Icloud backup so I can get a new phone but I turn on Icloud backup

It populates with allison@insightbb.com and asks for password    which I cannot get correct.   I cannot reset by email because I no longer get insightbb email.

 

What can I do to back up my phone – so I can get a new one and not loose my stuff?

 

 

Allison

 

 

 

 

 

 

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Posted by: "Allison P. Deaton" <adeaton@papesinc.com>
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