📈New Features: Business Phone and Callback Stats

Analyze the effectiveness of Business Phone conversations with clients 🧐 We've improved the Statistics section in the JivoChat app. Now it has two new tabs: Incoming and Outgoing Calls and Callbacks. Incoming and Outgoing Calls This section shows how efficiently you've been using your virtual PBX over time. You can check the total number of calls and the ratio of received to missed calls, as well as successful and unsuccessful outgoing calls. You can filter data by phone number, carrier, and date range. Callbacks Here you can see the total number of Callbacks and the ratio of received and missed calls. You can filter data by site, operator, and date range. Data from the new tabs is included in the aggregated report. Don't forget to check these tabs regularly to: • track agent workload and decide whether it's time to hire more team members or make changes to their schedules; • evaluate agent performance: see how quickly employees respond to calls and how much time they spend on dialogues with clients- you'll see who needs training and who's right on track.   Any missed call is a missed customer. Now you can see how potential communications have failed, and get better results for the future. Check your stats here JivoSite Inc., 1013 Centre Rd, Suite 403-B Wilmington, Delaware 19805 You received this email because your email address markhenry775@gmail.com was registered on jivochat.com Unsubscribe