Since your issue is related to the recent update, you are entitled to a free call to Apple support at 1-800-275-2273.
Pat
On Oct 7, 2017, at 10:59 AM, rachelfran@yahoo.com [apple-iphone] <apple-iphone@yahoogroups.com> wrote:The phone had been rebooted numerous times since the update. No case in the way - it comes up against the black top of the phone itself
When I am on a computer I'll see if I can upload an image of the screen.
Thanks,
Rachel
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Posted by: Pat Taylor <pat412@mac.com>
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