Re: [apple-iphone] Connection Issues

Janet, if your Cellular Data setting is on, then I think the problem may be your location. You say your are rural. Where are you, when you are not receiving a data signal? At that time and place, how many bars of signal do you have?

From your ISP, you appear to be between Eau Claire & St Paul. Looking at satellite map from google, there are lots of hills and forest south of Durand. I've been in the Ellsworth area for work and I remember the cell signal was spotty in the area. Remember that cellular signal is somewhat line of sight, meaning it will not go thru hills or drop into the next valley.

The spinning at the top of your screen is telling you that it is searching for a signal. When you are away from your home WiFi, do you ever see one of the following icons: 4G, 3G, E or º (like a degree symbol)? When you are in a spot with a good cellular signal, like were you get full bars, turn off the WiFi in settings. Check and see if you have any of these icons. Then check to see if you can access any of the internet apps.

WiFi has nothing to do with cellular signals. Verizon telling you to turn off the WiFi will do nothing for your cellular signal, but since you are rural and there is no WiFi signal in the area, it will help to save your battery charge. When a cell phone searches for WiFi and/or cell signal, it uses a lot of power.

At this point, my guesses are either you are not receiving a cellular signal, because of your location, or your phone is defective. I don't know, but I think if you are getting cellular voice, the cellular data part is working, too.

Brent


On May 1, 2013, at 8:33 PM, Jim Saklad wrote:

> I have an iPhone 5, iOS 6.1.3. Verizon is my carrier.
> When at home everything works fine from my home Wi-Fi, but as soon as I
> leave home I can't use anything but the phone.
> Let me rephrase that, I'm not able to access anything online, such as
> Facebook, Safari, Find Friends, etc.
> There are many times that I cannot send or receive a text message as well,
> though that is very sporadic.
> The phone will launch any of these apps, but the connection circle at the
> top of the screen spins and spins, never able to connect.
> Under SETTINGS/GENERAL I have Enable LTE turned off. We're quite rural and
> don't have access to LTE anyway.

1. If you have no LTE in your area, then there is o problem with leaving Enable LTE turned on.

2. Is there a "Cellular Data" switch under Settings -- General ?

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Jim Saklad mailto:jimdoc@icloud.com





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