An update for all of you very helpful friends. I found an article, sorry I don't have the link but will get it and post later... that said iTunes and the other Apple products must be deleted in a specific order. Then restart the computer and look at the hard drive under programs to make sure that all Apple products did unintall. I did find one product that did not uninstall. I deleted that product and then installed itunes and everything worked perfectly! No more cd/optical issues and the iPhone was easily recognized!
Thanks to all who responded to my desperate plea. I've worked on this issue almost everynight for the past 2 weeks!!!
Bobleta
--- In apple-iphone@yahoogroups.com, jparkerg@... wrote:
>
>
> Having experienced a issue similar to yours -- not the same, but still an iTunes/iPhone recognition problem -- I'd suggest that you call Apple. I ended up in a v e r y extended session with a tech expert, but the resolution was positive.
>
> I never could have figured out the solution without a lot of tech help.
>
> Mine was covered under warranty since I'd recently upgraded my OS (Mac) .
> Good luck.
>
> John
> --- In apple-iphone@yahoogroups.com, "nevergater" <bobletacleere@> wrote:
> >
> > Yes, you are exactly right, the computer was not seeing the optical drive (CD disc). I did a restore to a previous time and then loaded all updates and my computer now sees the optical drive, but iTunes still says the registery is not correct and the diagnostics in iTunes does not recognize that there is an optical drive. I can live with that, just that it didn't used to do that!
> >
> > My main issue is itunes not recognizing the iPhone or Ipad.
> >
> > Thanks
> >
> > Bobleta
> >
> > --- In apple-iphone@yahoogroups.com, "N.A. Nada" <whodo678@> wrote:
> > >
> > > Don't restore your iDevices, unless you have backups of the info on them elsewhere.
> > >
> > > I am not a big Windows user, what do you mean by "the registry for the CD Rom are not there"? Are you saying the computer is not seeing the optical drive or a CD disc?
> > >
> > > My understanding of registry, is the underlying settings, preferences and possibly caches to run software and hardware.
> > >
> > > It sounds to me that either your current install of the OS is faulty or incomplete. Have you completed all updates to bring the system current?
> > >
> > > Brent
> > >
> > >
> > >
> >
>
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