Hi Bob,
I'm so glad that worked out for you. I don't really have a special email address or phone number for Apple but if you go to their website at apple.com, you can send them an email. Lots of people do think that we just don't want to make our app more compatible with the WMA format but it is not us. The publishers choose that format to be able to apply the digital rights protection to them. You can't download or transfer a WMA audiobook to an Android device. So, at least with iTunes, it can be done on an Apple device. And, there are many more WMA titles to choose from at the library than MP3. If you need anything else, just let me know.
Shellie
On Apr 7, 2012, at 7:50 PM, "Bob Newman" <bobnewman@cox.net> wrote:
> Shellie,
>
> Thanks for your very complete answer. I was able to get the book moved over one section at a time. I really appreciate your help. I still find it unfathomable that this problem cannot be resolved, I realize the problem lies mostly with Apple. If OverDrive was some little isolated app I could see Apple not paying any attend to the problem and letting you slide. That obviously is not the case though. Do you have any email address or phone number that I could contact Apple and voice my displeasure?
>
> Thanks again... Bob
>
> --- In apple-iphone@yahoogroups.com, Shellie Turcanik <katydid2590@...> wrote:
> >
> > Hi Bob,
> >
> > I work at OverDrive and we have seen this issue quite a bit ever since
> > Apple upgraded to iOS5 and upgraded iTunes at the same time. WMAs would
> > transfer just fine into books where they belong and now they no longer do.
> > They are considered music because they are a WMA, so they go into a
> > Playlist which is the title of the book. You will find it under your device
> > on the left side of the screen in iTunes. As far as the fact that they are
> > located in Books on the right side, greyed out and have that spinning
> > circle icon next to them means they are not completely converted in iTunes.
> > These are the parts or chapters of the title. We have suggested to patrons
> > that have called about this to delete any instance of the book from iTunes
> > and also from your device if any ended up on it. Then, re-download the
> > title from your bookshelf in your digital account on the library's website.
> > It should let you do it since you deleted it from iTunes. I assume you are
> > using the OverDrive application to transfer the file into iTunes which
> > converts it so that it can be played on an Apple device. Try transferring a
> > couple parts at a time instead of all of it at one time. Most of the time
> > this turns out to be a timing issue with the conversion process. I hope
> > this works out for you and if you have any further problems just let me
> > know. We have straightened this issue out for most everyone. One other
> > thing, there are a couple of settings in iTunes that need to be set right
> > too. Make sure that manually manage music is checked on the summary screen
> > (down towards the bottom of the screen) for your device. Go up to iTunes on
> > the menu in iTunes and click on Preferences. On the General tab, click on
> > the Import Settings button down towards the bottom right. Make sure "Import
> > Using" is set to AAC Encoder. Make sure the Setting under that is set to
> > Spoken Podcast. Good Luck!
> >
> > Shellie
> >
> >
> >
> > On Tue, Apr 3, 2012 at 7:52 PM, Bob Newman <bobnewman@...> wrote:
> >
> > > **
> > >
> > >
> > > iPhone 4S, OS 5.1 & Overdrive 3.2.1.0
> > > I am trying to transfer a book I have downloaded from my public library
> > > (Imperfect WMA). I realize I have to move it from the phone's "Books"
> > > folder to the created "Imperfect" play list. When I highlight it in the
> > > "Books" folder it is greyed out and a small icon appears to the left of
> > > each section smaller to a no smoking circle with a line drawn through it
> > > and I am unable to move it. I have tried re-transferring it several times
> > > from Overdrive with the same result. My library will not let me re-download
> > > the book as it says I already have it. In case the file might be corrupt I
> > > tried to re-download it from the library but Overdrive gives me the error
> > > message "All Parts Have Already Been Downloaded"
> > >
> > > Help please.
> > >
> > > Thanks in advance, Bob
> > >
> > >
> > >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
[Non-text portions of this message have been removed]
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