The solution for most issues with the iPhone are to first try a Restart. If that does not work, then try a Reset. If that does not work, then try a Restore. And finally if that does not work then take it in to Apple.
See this article for how to restart and or restore.
http://support.apple.com/kb/HT1430
If that does not work then, put "restore" into the search box and follow the instructions from that article. Try to do a Backup before you Restore, not all things are automatically moved to your computer, so try to copy things like photos to you computer first.
That should handle 99% of all issues, and you should only have to take it to Apple for the remaining 1%.
Brent
On Apr 22, 2012, at 7:54 AM, mele wrote:
> I just called someone who had not set up their voicemail yet. I got a message saying sorry, this user has not set up their voicemail yet. goodbye.
>
> When I closed the connection, I heard some clicks and noises as if the connection did not want to close.
>
> I unplugged my iphone from my computer because the clicks and live sounds kept happening even though I had hung up.
>
> now the phone is frozen, with a padlock symbol at the top and the screen reads:as if I am receiving a call: "UNKNOWN" at the top of the screen, and "slide to answer" at the bottom of the screen.
>
> The phone is totally unresponsive. I cannot slide the arrow and I cannot go to another screen.
>
> It seems to be frozen.
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