>> If your case is covering the front, it may be affecting the proximity sensor. You may want to try another case. If the trouble persists, it is a hardware issue. If the problem ceased, then it is the case.
>
> The proximity sensor should not affect volume or mute, only display.
If the proximity sensor fails to turn off the screen when the iPhone is proximate to your face, your ear or your cheek may mute the iPhone by touching the screen.
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Jim Saklad mailto:jimdoc@me.com
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